Returns & Exchanges
At LuxUness, we want you to be completely satisfied with your luxury fashion purchase, which is why we offer a 30-day return window for items in their original, unworn condition. Please ensure all designer tags and security seals remain intact to qualify for a full refund or exchange.
Initiate Your Request
Log into your LuxUness account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack your items in their original designer packaging and shipping box, ensuring the Return Authorization form is included inside.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; remember to keep your tracking receipt.
Quality Inspection & Refund
Once our specialists verify the item's authenticity and condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing